Normally we ship within 48 hours during business days. We ship via New Zealand Couriers. Depending on where you live Regular Post is 3-5 working days. More information on delivery times can be found at New Zealand Couriers website https://help.nzcouriers.co.nz/tracking-receiving-items/delivery-eta. If you cannot track your package via the link we send you, please contact our Customer Support immediately.

We charge a flat rate of $9.99 for all orders shipped within New Zealand.

EzyDog HQ is based in the Gold Coast of Australia with warehousing and distribution in New Zealand. Our products are available for purchase worldwide. If you cannot find EzyDog in your region, or a website that services your location, please contact us and we will assist you to the best of our ability!

EzyDog New Zealand will gladly accept returns for items that are in an 'as new' condition within 30 days from the date of purchase.

Items must be purchased from the EzyDog New Zealand Website. Items not purchased from the EzyDog New Zealand Website must be returned to the original place of purchase. We recommend carefully trying on your new products indoors, keeping the packaging intact, before taking outside.

If you’ve purchased a Harness that doesn't fit your pup correctly, we can provide a free consultation to help. You can also return your Harness within 30 days (unused of course) and we will happily exchange it. If you’re not happy with the product, we offer refunds as well. Please email us at: enquiries@ezydog.co.nz

Once your order is shipped, you will receive a tracking number and instructions via email. You can use this tracking number to monitor the status and location of your shipment. If you have any concerns or issues with your order, our customer support team can also readily assist you.

Unfortunately, we do not at this stage. EzyDog products are available in most regions of the world. Should you not be able to access our products in your region, please contact us via our Contact Us page and we will assist you wherever possible.

The DRIVE Harness underwent an intensive development phase spanning just over 2 years, which included rigorous materials and design testing. This comprehensive testing process was carried out by an independent group with certification to assess and approve various automotive products, ranging from seat belts and child seats to 4WD bull bars and ambulance stretchers. Their expertise extends to testing products for reputable brands like Holden and KIA, as well as numerous local and international manufacturers. In particular, testing for compliance with both EU and Australian standards was conducted at a minimum speed of 48 kph, aligning with the New Zealand Standard speed for all similar assessments. Some of the tests even exceeded speeds of 50 kph, highlighting the harness's robust performance in meeting the requirements of International standards. At the end of each test, all Drive Harnesses were still functional and showed no failures in material. See testing in action here - https://youtu.be/6goVz54yOMc

EzyDog offers a variety of harnesses to cater to different needs and preferences. The main differences lie in design, purpose, and features. For example, the Convert Harness is known for its versatility and strength for larger breeds, the Chest Plate Harness provides ergonomic support and the broadest range of adjustment for growing pups, and the Quick Fit Harness is lightweight and designed for easy, one-click use. The Express Harness is a more durable design and can be customised. Our X-Link Harness includes a front and rear D-Ring, allowing for front or dual attachment points. Explore our range to find the harness that best suits your dog's unique requirements. Keep an eye out for the icons in the product descriptions or shop by the size of your dog for our recommendations.

We use a range of materials on the products. We prioritise durability and safety in our products. Stainless Steel is a material known for its strength and resistance to rust and corrosion, and we use this on some key components we think require this type of metal. We use a variety of other corrosion-resistant materials or coatings to make our products last, chosen based on their compatibility with other materials used in the product construction.

Measuring your dog for a harness is essential to ensure a comfortable fit. Typically, you'll need to measure your dog's girth (around the widest part of the chest) and sometimes their neck circumference. Check the specific product page for detailed sizing guidelines to find the perfect fit for your dog. You can see the ‘how to measure fit’ video here.

Most of our products are machine washable but can be easily cleaned by hand. We recommend using a damp cloth to wipe down or a lukewarm hand wash, then dry in the shade, before choosing a gentle machine wash, preferably done in a laundry bag.

We offer a wide range of products designed to accommodate various dog breeds and sizes. However, it's essential to check the specific product's size and weight guidelines to ensure it's appropriate for your dog. If you are unsure, our customer support team can provide personalised recommendations via our BOOK A CONSULT feature.

You can reach our friendly customer support team through the Contact Us Page. Whether you have questions about products, orders, or need recommendations for your dog, we're here to help you (and your dog) have the best experience possible.

EzyDog NZ guarantees our pet accessories at time of purchase against material defects and workmanship for one year. If you experience a problem with our product, please return the item with the receipt to the original place of purchase. This does not include chewing or abuse.

If you are unable to return an item at the original place of purchase, or if you have purchased the product from Ezydog New Zealand Website, please provide the details of the issue as well as a picture showing the defective issue. Send to: enquiries@ezydog.co.nz

Please note the 1 Year Warranty DOES NOT apply to any LOGIN Branded Products or ODR OUT Products.